Refund Policy

Last updated: October 19, 2026

All sales are final because our products are instant digital downloads.

Trouble with your file?

If you have trouble downloading, opening or accessing your file, email hello@thevelvetletters.com and we'll fix it. Use the email address you bought with, and include your order details or receipt if you have them. We can resend your download or help you get it working.

Questions before you buy?

Email hello@thevelvetletters.com. We're happy to help you decide if it's right for you.